Return Policy

At Lucaya, we want you to be completely satisfied with your purchase. If you are not happy with your item, we accept returns under the following conditions:

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• The item must be unused and in its original packaging.

• Clothing items must be unworn and in the original condition.

• Proof of purchase (e.g., order confirmation or receipt) is required.

Return Process

1. Initiate a Return: Contact us at contact.lucaya.us with your order details and reason for return.

2. Ship the Item Back: Once approved, you will receive instructions on where to send the return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

3. Inspection and Refund: Upon receiving your return, we will inspect the item to ensure it meets our eligibility criteria. If approved, a refund will be issued to your original payment method within 7-10 business days.

Non-Returnable Items

• Items that have been used, damaged, or are not in their original packaging cannot be accepted.

If you have any questions about our return policy, please contact us at contact.lucaya.us